All You Need
To Know
Delivery
Policy
Delivery​ is offered on the following items and conditions as follows:
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All items are eligible for delivery
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Delivery is done Via SPECTRUM, UPS, TTPOST.
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Delivery costs are NON-REFUNDABLE.
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Deliveries are not done on Sundays or Public Holidays.
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Warranty claims are processed at the Store ONLY and there is
no Pickups after delivery.
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Payment Methods​
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Direct Bank Deposit (ScotiaBank/RBC)
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Cash on Delivery (Special Conditions Apply)
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Delivery Cost:
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Delivery cost is based on location (Standard or Extended)
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Standard Delivery(2-3 Days) Cost is $30-50 to most areas
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Extended Distances $75-100
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Out of business hours deliveries are sometimes accommodated
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Deliveries are done to Police Stations, Malls, Businesses, Work Places or Home Addresses at our discretion.
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Areas not available for deliveries - Any area designated as a Crime Hot Spot or deemed unsafe for any driver or courier service. Agreements can be made to meet at a mutual location elsewhere.
Refund & Exchange
RETURNS
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Original Invoice MUST be presented in order for any returns to be facilitated
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All items for return must be returned in its original condition as sold (tags, seals, box, software, screen protection etc.) or it will not be accommodated in any way.
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Items must not be tampered with or damaged in any way
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Items delivered must be returned to the store in person for any claims or refund
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Items need to be checked by the Staff of Spectrum Computer Services
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CASH REFUND
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Cash refunds are only accommodated if the items are returned as sold, sealed, plastic or paper protection, box not opened, tags not removed, and items not damaged.
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No cash refunds after 14 Days
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All cash refunds carry a restocking fee of 10% on items returned
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Delivery Costs are Non Refundable
Warranty
WARRANTY
Warranty period on items are printed to the front OR in the item description of the invoice
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Your warranty becomes void under these conditions
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Serial Number Damaged/Tampered with
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Virus infection
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Faulty installation
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Product Damage or Misuse
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Electrical spikes leading to damage
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Incompatible with your system
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Software conflicts
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Items tampered with
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REPLACEMENT
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Customers must wait for a period of 1-5 business days on items returned for replacement pending testing procedures.
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If the item to be replaced is currently being sold at a higher price or is a higher performing item the customer may need to pay the price difference
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If identical items are not available for replacement, it will be replaced with a similar, equally performing item.
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No trade ins of in use items.
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There is a service fee of $50 for items returned as not working, but found to be in perfect working order or virus infected.
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NOTES:
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Repair/Replacement will only be accommodated on items that do not show signs of abuse or damaged
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Spectrum Computer Services assumes no responsibility for any loss due to user including but not limited to loss of revenue, data, functionality etc.
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Customers will be responsible for data, and Spectrum Computer Services will not be responsible for the transfer of data from one item to a new one if replaced
Contact Us
373-5342 / 323-2322
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22 Lime Head Rd Chase Village
Chaguanas, Trinidad and Tobago
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Monday to Friday 9AM - 6PM
Saturdays 9AM - 3.30PM
Closed on Sundays